BMC Oral Health. 2025 May 17;25(1):736. doi: 10.1186/s12903-025-06105-z.
ABSTRACT
BACKGROUND: This study focused on two Artificial Intelligence chatbots, ChatGPT 3.5 and Google Gemini, as the primary tools for answering questions related to traumatic dental injuries. The aim of this study to evaluate the reliability, understandability, and applicability of the responses provided by these chatbots to commonly asked questions from parents of children with dental trauma.
METHODS: The case scenarios were developed based on frequently asked questions that parents commonly ask their dentists or Artificial Intelligence chatbots regarding dental trauma in children. The quality and accuracy of the information obtained from the chatbots were assessed using the DISCERN Instrument. The understandability and actionability of the responses obtained from the Artificial Intelligence chatbots were assessed using the Patient Education Materials Assessment Tool for Printed Materials. In statistical analysis; categorical variables were analyzed in terms of frequency and percentage. For numerical variables, skewness and kurtosis values were calculated to assess normal distribution.
RESULTS: Both Artificial Intelligence chatbots performed similarly, although Google Gemini provided higher quality and more reliable responses. Based on the mean scores, ChatGPT 3.5 had a higher understandability. Both chatbots demonstrated similar levels of performance in terms of actionability.
CONCLUSION: Artificial Intelligence applications can serve as a helpful starting point for parents seeking information and reassurance after dental trauma. However, they should not replace professional dental consultations, as their reliability is not absolute. Parents should use Artificial Intelligence applications as complementary resources and seek timely professional advice for accurate diagnosis and treatment.
PMID:40382588 | DOI:10.1186/s12903-025-06105-z
